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KING 5 recently reported on a little-known database called CLUE—Comprehensive Loss Underwriting Exchange—that can affect consumers’ property and auto insurance rates without their knowledge. KING 5 interviewed a consumer named Mike Schultz whose auto insurance rates went up because of an error in his CLUE report. After doing some digging, he found out that his CLUE report erroneously listed a collision that he witnessed, but was not involved in.
So what should consumers know about CLUE?
- It’s a report generated by LexisNexis that contains up to seven years of your personal auto and property claims history. The data comes from insurance companies when they close claims you file.
- Insurance companies review the CLUE data and use it to set the rates they charge you.
- You have the right to request a free copy of your report:
LexisNexis, Consumer Center
866-312-8076
Request your personal report online
- If you find mistakes in your CLUE report that you want to dispute, contact LexisNexis Consumer Center at 888-497-0011.
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